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GENERAL TERMS & CONDITIONS OF TICKET SALES
This page last updated on April 9th 2023
All terms are subject to change​

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Weather Policy

T.Y.T. Theatre is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays.

If travelling to the theatre in inclement weather, please allow plenty of extra time and check the TTC for delays and updates.

We regret that tickets not used due to inclement weather, traffic delays or TTC closures cannot be refunded or exchanged.

See you at the theatre!

COVID-19 TICKET POLICY
not available for past performance dates and times

Our goal is to be as flexible as possible in order to provide you with the assurance to make ticket purchases with confidence.
 

If any level of government puts any restrictions in place prohibiting large gatherings at venues and your show or presentation is canceled, you will receive, at your request, a credit for a future performance or a refund for that performance less the non-refundable service fee, administration and box office charge for that performance.
 

If your show or performance is postponed or rescheduled due to COVID-19, we will automatically move your tickets to a new date; however, you will still have the option of asking for a credit for the postponed or rescheduled performance.
 

If you, or any member of your party, are in quarantine or isolation, have come in close contact with someone with COVID-19 or have tested positive for COVID-19, do not visit the theatre. If, up to 48 hours prior to the date on your ticket(s) you cannot visit the theatre for the above reasons, we are offering flexible ticket exchanges and credits for a future performance. Please email admin@tyttheatre.com prior to your showtime.
 

  • Other Info: Any person entering the performance space, regardless of age, must hold a valid ticket and have an assigned seat. Patrons must occupy their assigned seats and may not move to other locations in the theatre without permission. Young children may be seated in a parent's lap only if they have a ticket and an assigned seat directly beside that occupied by the parent. Strollers are not permitted anywhere in the theatre.

HOW AND WHERE TO BUY TICKETS

Tickets for all performances and for other special events for which T.Y.T. Theatre acts as ticket agent - can be purchased online through its website (www.tyttheatre.com). Please note that all tickets purchased online are subject to service charges that may vary from event to event. Service charges are the same online, in-person and by phone and are non-refundable. 
 

A TICKET IS A REVOCABLE LICENCE TO ATTEND A SPECIFIC PERFORMANCE

The holder of a valid ticket is admitted to the theatre on the condition that the holder agrees, and by use of the ticket does so agree in favor of the Producers or Presenters and the theatre owner (T.Y.T. Theatre), to the following terms and conditions of ticket purchase and sale set out herein. Any violation of these terms will entitle T.Y.T. Theatre to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket-holder, in each case without payment of any refund or other compensation. The ticket is a personal, revocable license. Lost, stolen or destroyed tickets may not be honored. The ticket may not be used for advertising, promotion or for any other trade purposes.

Patrons must occupy their assigned seats and may not move to other locations in the theatre without permission.

In addition to the foregoing, T.Y.T. Theatre reserves the right to expel any ticket holder from the theatre if in its sole discretion it  determines that a ticket holder is disrupting the performance or other patrons or behaving inappropriately.
 

TICKET SALES

All ticket sales are final; there are no refunds or exchanges other than those described above under the heading, "Covid-19 Ticket Policy". Each ticket includes a non-refundable service fee and a non-refundable $2.50 Box Office and Administration charge. All prices are in Canadian funds. Full payment is required at time of booking, unless otherwise stated. Tickets will only be released to the purchaser once the ticket order is paid in full, unless the ticket has a zero value.

TICKET PRICES

T.Y.T. Theatre, Producers and/or Presenters reserve the right to change prices without prior notice and are entitled to implement ticket purchase limits per person or account holder, per credit card or otherwise (and either per performance or for the entire show engagement). 

If the amount paid for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted for sale or otherwise communicated through marketing emails, or printed materials, etc), if the purchaser is able to order a ticket before its scheduled on-sale or presale date, or if a ticket was purchased that was not supposed to have been released for sale, then T.Y.T. Theatre has the right to cancel that ticket (or the order for that ticket) and refund the purchaser the amount paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the ticketing system. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.

The actual tickets delivered by mail, email, accessed through an online account or at any T.Y.T. Theatre box office, reflect the face value of the ticket. Any applicable order fees or taxes and/or service charges will appear where applicable. Mailing fees and/or additional event fees may not be broken out on the ticket, which means the prices on the ticket may not add up to the total paid on the payment confirmation.

PAYMENT DISPUTES

The ticket-holder or their guests will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets purchased. Without limiting the foregoing, you will not contact T.Y.T. Theatre, their other venues or authorized agents to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of T.Y.T. Theatre, the show, Presenter or Producer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets. Should the ticket-holder or their guests do so, the tickets may be canceled, and T.Y.T. Theatre may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision.

TICKET RESELLER AND COUNTERFEIT TICKET WARNING

Tickets may not be resold or offered for resale, by anyone, without the permission of T.Y.T. Theatre and may not be resold at a price exceeding their face value, other than through authorized partners.

Tickets obtained from any source other than directly from T.Y.T. Theatre, its website (www.tyttheatre.com), Wychwood Theatre box office or their authorized agents may be lost, stolen or counterfeit tickets or tickets that are being resold. Such tickets may not be honoured. The limited license may be revoked and admission refused.

MINORS 15 YEARS AND YOUNGER

Any person entering the auditorium, regardless of age, must hold a valid ticket and have an assigned seat. Young children (Ages 2 or Less) may be seated in a parent’s, guardian’s or caregiver’s lap only if they have a ticket and an assigned seat beside that occupied by the parent. Children aged 15 or under may not be allowed entry to an event unless they are supervised, for the duration of the event, by a parent or carer. Any show aimed at young children requires all young ones to hold a valid ticket for entry.

A ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by T.Y.T. Theatre or its representatives to be objectionable or disturbing to other patrons

LATE SEATING

It is the responsibility of the ticket-holder to check their ticket for the correct performance, day of the week and curtain time. A missed performance will not be refunded or exchanged. Latecomers and any persons leaving the auditorium will not be admitted until a suitable break in the performance and may be asked to sit in alternative seats. All performances begin promptly as scheduled, and there are no refunds for latecomers. For certain events, it may not be possible to seat latecomers until the intermission. If the production has no intermission, latecomers may not be admitted at all. 

CANCELLED OR POSTPONED SHOW

In the event a production or performance(s) is postponed, rescheduled, cancelled, or moved, T.Y.T. Theatre will attempt to contact the purchaser to inform them of the status of the performance(s) purchased, and to inform them of any credit, or exchange procedures. Performance times and location may be subject to change if a performance is rescheduled. For exact instructions on any particular canceled, postponed, rescheduled, or moved event, visit www.tyttheatre.com or email us at admin@tyttheatre.com

FOOD AND BEVERAGE

Outside food and drink is not permitted in the theatre. A variety of snacks and drinks are available for purchase on site and all are allowed in the auditorium. If food or beverages are not permitted in the auditorium, there will be signage indicating this at the theatre. Covid-19 restrictions or specific show restrictions may be in place preventing the sale of concessions.

PROHIBITED ITEMS

The following items are restricted, may not be brought into the theatre and may be confiscated by theatre staff:

  • Any type of food or beverages purchased outside the theatre regardless of their packaging or size.

  • Illegal drugs and weapons of any kind

  • All forms of audio/video/image recording or transmitting devices. The ticket-holder is prohibited from recording, transmitting or aiding in transmitting any picture, video, audio or reproduction of the performance or any part of a performance.

The ticket-holder consents to a reasonable examination of the holder's person and belongings to ensure compliance with these terms.

Smoking and vaping are not permitted in any area of the theatre.

PERFUMES AND SCENTS

Please refrain from wearing strong perfumes and body scents that may disturb or cause allergic reactions of other patrons.

RIGHTS GRANTED TO T.Y.T. Theatre BY TICKET HOLDERS

In consideration of being granted a license to attend a performance, the ticket-holder grants T.Y.T. Theatre a perpetual right to all photographs, video or audio recordings of the holder that may be made at the performance by T.Y.T. Theatre and the right to record, use, reproduce, broadcast, sell and distribute any such photographs, video or audio recordings for any purpose.

SHOW CONTENT AND LANGUAGE

Some shows may contain: themes, language, explicit content, profanity and/or explicit content intended for mature audiences. While the venue and the show Producer or Presenter will take reasonable efforts to provide audience warnings and disclaimers, ticket-holders and their guests, are responsible for determining whether show content is appropriate for them and their guests (by visiting www.tyttheatre.com, reading show descriptions, etc.). No refunds will be granted due to content audiences may find objectionable or disturbing.

TICKET HOLDER ASSUMPTION OF RISK

Due to the nature of live performance, all artists, dates, venues, prices and programs are subject to change. T.Y.T. Theatre does not guarantee that you will be satisfied with the performance, or that it will be free of technical difficulties or that any particular cast member will be performing.

The ticket-holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the performance, whether occurring at the theatre prior to, during or after the performance, and releases T.Y.T. Theatre from all liability.

WEATHER POLICY

T.Y.T Theatre is committed to honoring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to inclement weather, traffic delays or public transit disruptions cannot be refunded or exchanged. If a performance is cancelled for any reason, T.Y.T. Theatre will post a notice on its website, www.tyttheatre.com, and will attempt to notify ticket holders, but assumes no liability in the event it fails or is unable to do so.

TICKET EXCHANGES

Subscription tickets, and additional ticket purchased by an active subscriber can be exchanged at no charge, but must be exchanged a minimum of three days prior to the performance date. Ticket exchanges can be made by phone or online, and are subject to seating availability. Additional charges may apply for seating upgrades.

CANCELLATION OF SUBSCRIPTION

The cancelation of a subscription may be requested at any time. A $25.00 per seat fee will apply if a subscription is cancelled after the first performance. In addition, the purchaser will be charged the regular box office ticket price, plus service charges, on all tickets purchased (subscription and extra tickets) for any past performances, whether attended or not. All applicable refunds will be issued according to the original method of payment, with the exception of cash payments, in which case an electronic funds transfer will be issued. 

MISSED PERFORMANCE

T.Y.T. Theatre will do its best to accommodate subscribers who miss a subscription performance into a future performance of the same production and engagement. A $10.00, per ticket, replacement fee may apply. Reseating is at the discretion of T.Y.T. Theatre and is subject to availability. There is no guarantee of replacing tickets into future performances.

GROUP TICKETS TERMS & CONDITIONS OF SALES

Group ticket sales are subject to the General Terms and Conditions of Ticket Sales, with the following exceptions and amendments.

A group sale is defined as a ticket order for the same show, meeting at least the minimum group ticket quantity required by the production.

Group & School Bookings Terms & Conditions of Sale
Group & School ticket sales are subject to the General Terms and Conditions of Ticket Sales, with the following exceptions and amendments. 

A group sale is defined as a ticket order for the same show, meeting at least the minimum group ticket quantity required by the production.  

SCHOOL & GROUP SALE PAYMENTS

Groups sales and tickets are available upon request and negotiated on a case-by-case basis. All Terms and Conditions apply to group bookings. Restrictions may apply to group ticket sales and may vary by event. A $2.50 per ticket service charge, that may vary from event to event, is applicable on all group bookings. Additional charges may apply for orders shipped by courier. All sales are final. No refunds or exchanges.

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